Refund Policy

Last updated: January 2024

1. Our Philosophy

At Interstate Storage, we are committed to customer satisfaction. We understand that roofing projects are significant investments, and we want you to feel confident in your decision to work with us. Our refund policy is designed to be fair and transparent.

2. Payment Structure

For most roofing projects, we structure payments as follows:

• A deposit is required to schedule work (typically 25-50% of the project total)
• Balance is due upon completion of work
• For large commercial projects, payment terms are outlined in the individual contract

3. Cancellation Policy

Before Work Begins: If you cancel before we begin work, you will receive a full refund of any deposit paid, minus a nominal administrative fee of $50 to cover scheduling costs.

After Work Begins: If work has commenced and you need to cancel, refunds are calculated based on the percentage of work completed at the time of cancellation. Any materials ordered specifically for your project that cannot be returned may be deducted from the refund.

4. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with the completed work, please contact us within 48 hours of project completion. We will:

• Inspect the work in question
• Address any legitimate concerns
• Make necessary corrections at no additional cost

This guarantee applies to workmanship issues only, not to matters of personal preference or changes requested after work is complete.

5. Warranty-Related Refunds

Our warranties are outlined in your service agreement. If a covered defect is identified during the warranty period, we will repair or replace the affected area at no cost. Refunds for warranty claims are not typically provided; we fulfill our warranty obligations through repair or replacement services.

6. Dispute Resolution

If a refund dispute arises, we encourage open communication. Most issues can be resolved through discussion. If an agreement cannot be reached, we are open to mediation or other dispute resolution methods.

7. How to Request a Refund

To request a refund, please contact us in writing (email is acceptable) at info@globalarmored.com or call (307) 789-6708. Please include:

• Your name and contact information
• Service address
• Date of service
• Reason for refund request

Refund requests are typically processed within 10-14 business days. Refunds will be issued via the same payment method used for the original transaction.

8. Contact Us

If you have questions about our Refund Policy, please contact us at:

Interstate Storage
2365 Wasatch Road
Evanston, WY 82930
Email: info@globalarmored.com
Phone: (307) 789-6708